Terms and Conditions

Blackmore Design Ltd Privacy Policy

 

Introduction

Blackmore Design Ltd regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Blackmore Design Ltd users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Blackmore Design at 07 575 8756.

Collection of Information

In order to use the Blackmore Design Ltd website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Blackmore Design Ltd is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Blackmore Design Ltd customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at enquire@blackmoredesign.co.nz

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at enquire@blackmoredesign.co.nz.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Blackmore Design Ltd uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at enquire@blackmoredesign.co.nz.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Blackmore Design Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service These third parties are prohibited from using your personally identifiable information for any other purpose.

Blackmore Design Ltd does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Blackmore Design Ltd site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Blackmore Design Ltd.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Security Policy

Blackmore Design Ltd uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of New Zealand merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

- Payments are fully automated with an immediate response.

- Your complete credit card number cannot be viewed by Blackmore Design Ltd or any outside party.

- All transactions are performed under 128 Bit SSL Certificate.

- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by .

Availability

Our products are subject to availability. We reserve the right to withdraw temporarily or permanently, the website or any part of it; without notice to you.

Pricing

Blackmore Design Ltd is stated in NZ dollars, including GST of 15%. We reserve the right to change any price without warning. We will make reasonable efforts to ensure the integrity of pricing, and update price changes effectively. Advertised specials are only available while stocks lasts

Colours

Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, Blackmore Design Ltd cannot guarantee that your monitor’s display of any colour will be completely accurate

Shipping & Delivery

All items in stock will be dispatched the following working day. Please allow 3 - 7 working days for delivery.

Delivery charges are as follows:

Orders over $100 have free delivery
Orders under $100 inclusive of GST have a $10.00 flat rate delivery charge.

 

*WE DO NOT SHIP OUTSIDE NEW ZEALAND

For ALL larger items: You may choose to collect your own furniture in person from our store. If so, you will need to liaise with us regarding time frames & logistics or alternatively we can arrange a quote for you with our preferred carrier. Call us on 07 575 8756 for these arrangements.

Returns & Replacements

At Blackmore Design Ltd, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 14 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.

Ordering

All Items on our website were in stock the previous day. Therefore should a product be sold in store before the website is updated, we reserve the right to cancel your order and refund your payment.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract of purchase exists between us. Once your order has been finalised we will email you a second confirmation of order and dispatch details.

Cancellation

You may change or cancel your order as long as the order has not been processed and shipped by contacting us at orders@blackmoredesign.co.nz