Shipping & Delivery
Delivery charges are as follows:
All charges will be priced out to the customer on shipping/delivery request. This will be inclusive of packaging and can be shipped anywhere in New Zealand, at the customers own cost.
Any deliveries in the Mount Maunganui area will be free of charge. Any deliveries to the wider Tauranga area will be charged out at $10 plus GST per item.
*WE DO NOT SHIP OUTSIDE NEW ZEALAND
For ALL larger items: You may choose to collect your own furniture in person from our store. If so, you will need to liaise with us regarding time frames & logistics or alternatively we can arrange a quote for you with our preferred carrier. Call us on 07 575 8756 for these arrangements.
Returns & Replacements
At Be Different Timber Design Ltd, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 14 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.
Please note that we can not accept returns for personalised items.
All Items on our website were in stock the previous day. Therefore should a product be sold in store before the website is updated, we reserve the right to cancel your order and refund your payment.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract of purchase exists between us. Once your order has been finalised we will email you a second confirmation of order and dispatch details.
You may change or cancel your order as long as the order has not been processed and shipped by contacting us at firstname.lastname@example.org or phone us on 07 575 8756