Collection of Information
In order to use the Be Different Timber Design Ltd website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Be Different Timber Design Ltd is collected via correspondence from you or your company. This may be via the telephone, email, mail, or directly through our website.
Use of Collection Information
Any details collected from Be Different Timber Design Ltd customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at firstname.lastname@example.org.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at email@example.com.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Be Different Timber Design Ltd uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at firstname.lastname@example.org.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Be Different Timber Design Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service These third parties are prohibited from using your personally identifiable information for any other purpose.
Be Different Timber Design Ltd does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Be Different Timber Design Ltd site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Be Different Timber Design Ltd.
Our products are subject to availability. We reserve the right to withdraw temporarily or permanently, the website or any part of it; without notice to you.
Be Different Timber Design Ltd is stated in NZ dollars, including GST of 15%. We reserve the right to change any price without warning. We will make reasonable efforts to ensure the integrity of pricing, and update price changes effectively. Advertised specials are only available while stocks lasts
Every effort has been made to portray the colours of our products that appear on this website as accurately as possible. However, because the actual colours you see depend on the monitor you are using, and the texture/colour of the timber available at the time, Be Different Timber Design Ltd cannot guarantee that your monitor’s display of any colour will be completely accurate.
Shipping & Delivery
Delivery charges are as follows:
All charges will be priced out to the customer on shipping/delivery request. This will be inclusive of packaging and can be shipped anywhere in New Zealand, at the customers own cost.
Any deliveries in the Mount Maunganui area will be free of charge. Any deliveries to the wider Tauranga area will be charged out at $10 plus GST per item.
*WE DO NOT SHIP OUTSIDE NEW ZEALAND
For ALL larger items: You may choose to collect your own furniture in person from our store. If so, you will need to liaise with us regarding time frames & logistics or alternatively we can arrange a quote for you with our preferred carrier. Call us on 07 575 8756 for these arrangements.
Returns & Replacements
At Be Different Timber Design Ltd, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if there is an issue relating to the workmanship, design or materials, please contact us within 14 days of receiving your goods, so we can rectify the issue. This does not apply to issues resulting from misuse or abuse of the product you received, as outlined in our disclaimer below. We reserve the right to reject any returns and exchanges that do not meet these conditions.
At Be Different Timber Design Ltd we offer a 5 year warranty on all of our products. In line with the Consumers Guarantees Act 1993, Our guaranties and warranties only cover repairs or replacements if you find your product does not work, breaks too easily or does not do what it is designed to do. We do not accept Liability if there is problems or issues with the product, that arise from the product not being used as it was intended when it was purchased. This is in accordance with the verbal or written information you received from Be Different Timber Design Ltd when you received your goods.
All Items on our website were in stock the previous day. Therefore should a product be sold in store before the website is updated, we reserve the right to cancel your order and refund your payment.
All Items on our website were in stock the previous day. Therefore should a product be sold in store before the website is updated, we reserve the right to cancel your order and refund your payment. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract of purchase exists between us. Once your order has been finalised we will email you a second confirmation of order and dispatch details.
You may change or cancel your order as long as the order has not been processed and shipped by contacting us at email@example.com.